The impact
A strategy that delivers value from day one
The two-day workshop process delivered what traditional consulting approaches typically take months to achieve—a detailed, technically validated roadmap with signed-off ROI calculations. LBA received specific guidance on optimal staff allocation algorithms, real-time dashboard requirements and implementation timelines they could action immediately.
For customer operations, the staff allocation optimiser addresses the current manual, experience-based approach to daily task assignment. The solution reduces planning time whilst improving staff utilisation through optimal allocation algorithms. For security, the real-time visibility dashboard enables proactive queue management, with revenue benefits calculated from reduced passenger wait times leading to increased retail spending.
We worked closely with the finance team at LBA to provide accurate investment return projections. Benefits were modeled across conservative and optimistic scenarios to provide leadership with confidence ranges rather than single-point estimates. Rather than broad percentage improvements, we delivered specific pound-value benefits over defined timeframes—giving leadership the confidence to make informed investment decisions.
Beyond the immediate MVPs, the workshops established foundations for long-term AI transformation. Implementation roadmaps were designed with realistic constraints and dependencies in mind, while timing flexibility ensures pilots can avoid peak operational periods. The recommended phased approach (MVP → Pilot → Production) allows for thorough testing and user adoption before full deployment.
At its core, this project demonstrates that the best strategy work happens when technical expertise meets business insight in real-time—creating solutions that are both ambitious and executable.
Key impacts:
- £3.5 million net present value over five years from two optimised solutions
- Accelerated strategy timeline compared to traditional consulting approaches
- Ready-to-implement roadmap with specific technical requirements and change management considerations
Ready to identify AI opportunities that deliver real value? Our rapid workshop approach gets you from challenge to executable roadmap in days, not months.